Where to Find Care
When you or your dependents are not feeling well, you have several options to receive medical care. Going to the most appropriate provider for care based on your condition can save you time and money.
Is Your Medical Situation Minor or Urgent?
It’s MinorIs your primary care provider available?
It’s UrgentDo you have a life- or limb-threatening condition?
No
Yes
No
Yes
Where to Go
MDLIVEVirtual care
Retail or Express Care Clinic(i.e., clinic inside a pharmacy)
Primary Care Provider
Urgent Care Center*
Emergency Room (ER)
What Can Be Treated
Minor ailments like allergies, upset stomach, cold and flu, rashes
Allergies, cold and flu, upset stomach, infections, minor cuts and burns, rashes
Allergies, cold and flu, digestive issues, infections, rashes, minor cuts and burns, preventive care
Sprains, strains, minor broken bones, minor infections, minor cuts and burns, X-rays
Heavy bleeding, chest pain, major burns, spinal injuries, severe head injury, broken bones
When They Are Open
24/7/365 from your smartphone, tablet, or computer
Days, nights, and weekends; most allow walk-ins
Hours vary; appointment necessary
Days, nights, and weekends
Around the clock, no appointment needed
Your Wait Time
Your Cost
$0
$$$$
$$$$
$$$$
$$$$
Start here
Is it minor? If your primary care provider is available, see them. If not, start with MDLIVE or a retail clinic. Is it urgent? Go to urgent care — unless it’s life- or limb-threatening, which is the ER.
MDLIVEVirtual care · minor, PCP not available
- What Can Be Treated
- Minor ailments like allergies, upset stomach, cold and flu, rashes
- When They Are Open
- 24/7/365 from your smartphone, tablet, or computer
- Your Wait Time
- Your Cost
- $0
Retail or Express Care ClinicClinic inside a pharmacy · minor, PCP not available
- What Can Be Treated
- Allergies, cold and flu, upset stomach, infections, minor cuts and burns, rashes
- When They Are Open
- Days, nights, and weekends; most allow walk-ins
- Your Wait Time
- Your Cost
- $$$$
Primary Care ProviderMinor · your PCP is available
- What Can Be Treated
- Allergies, cold and flu, digestive issues, infections, rashes, minor cuts and burns, preventive care
- When They Are Open
- Hours vary; appointment necessary
- Your Wait Time
- Your Cost
- $$$$
Urgent Care Center*Urgent · not life- or limb-threatening
- What Can Be Treated
- Sprains, strains, minor broken bones, minor infections, minor cuts and burns, X-rays
- When They Are Open
- Days, nights, and weekends
- Your Wait Time
- Your Cost
- $$$$
Emergency Room (ER)Urgent · life- or limb-threatening
- What Can Be Treated
- Heavy bleeding, chest pain, major burns, spinal injuries, severe head injury, broken bones
- When They Are Open
- Around the clock, no appointment needed
- Your Wait Time
- Your Cost
- $$$$
* Urgent care centers on the same campus as a hospital can be more expensive than free-standing urgent care centers.
